As you reach the end of your implementation, the Acora team will familiarise themselves with your implementation to ensure we continue to look after you after go-live. About 4 weeks before you go live, you will have your end-to-end walkthrough of the system, and it is at this point our support team and account manager become involved.
On-going support services
Once your implementation of Microsoft Dynamics NAV is live, help is on hand when you need it to ensure you can continue to run your business effectively.
Two teams of support consultants
Our response team are application specialists who are able to resolve a high proportion of customer queries on the first call. They are able to troubleshoot issues quickly and escalate where required to ensure the quickest resolution.
Our escalation team is a dedicated team of Microsoft Dynamics NAV support developers to troubleshoot and resolve complex issues. This team also manages relationships with our key vendors to ensure that we manage escalated calls effectively.
Acora support package includes:
- assistance with the standard packaged applications over the telephone during normal working hours.
- regular review meetings with your account manager to identify possible areas of top-up training and consultancy.
- access to an advanced level of Microsoft support if required.
Additional services are available on request including:
- SQL server management
- monitoring and event management
- disaster recovery
- off-site back up services
We offer 3 year arrangements that enable you to bundle all of your Acora services into an easy-to- manage monthly or quarterly payment.
Our dedicated account management team maintains regular contact with our clients to keep them up to date with all of the latest developments of Microsoft Dynamics NAV and to ensure they maximise their investment in the platform.
We have known Acora a long time and they have proven to be a very good partner for us. I am very happy with them as a team, as they understand our business and know where we are going. We talk to them regularly about changes to our business and how they can support us.
Neil Crowther, Managing Director, Ardent