Financial Services Experience

The financial services sector, as a whole and as individual companies, is still reeling from the impact of the credit crunch of 2008. Increased compliance requirements, increased regulation and swift change all add administrative costs, risk and complexity to organisations. Change also introduces risk into a sector which values certainty.

Customer satisfaction has become paramount in recent years. A lack of trust, and understanding has built from individuals. Small businesses have found it increasingly difficult to access the liquidity they require. Successful financial sector businesses must have a full 360° view of the customer – across all channels and products. This must be in real-time and easily accessible wherever. Trust in a financial services organisation must be gained – but the prize is significant.

A new approach to regulation is required – focusing on ease of accountability and traceability aligned with completeness. The decision to leave the EU impacts significantly – meaning organisations such as yours will be required to adhere with prevailing EU legislation whist lobbying and preparing for the future outside of Europe.

Along with the above challenges, the wider macro-economic environment means an expected reduction in disposable income, meaning a much more competitive marketplace. The digital age means consumers (both personal and business) are much more likely to do their research before approaching an organisation – even a broker or IFA.

A spate of recent embarrassments concerning security is also a concern for the financial services sector. A widely reported security breach of Tesco Bank is just one example of how fast brand damage can occur.

Why work with Acora

Acora offer a range of business applications to help address the above challenges. Microsoft’s range of applications (including Office 365, Dynamics365 Sales and Microsoft Dynamics NAV) are built on industry technologies such as Active directory and SQL Server providing the highest levels of security in the industry backed by the depth of financial resources from the world’s largest IT company – spending in excess of $1bn.

Microsoft’s cloud platform, Azure, provides businesses with data security and privacy along with control and transparency. Data can be held within specific locations, inside the UK or EU as required.

However, Microsoft solutions also offer agility. They work together, ensuring solutions can be deployed quickly – and users are as effective as possible. This reduces the time to market whilst limiting the cost of change.

One other challenge in the future for all companies, is retention of key staff with skills in demand. Increasingly, staff and recruits expect their organisations to have the same (or better) technology as they themselves use – smartphones, tablets, cloud services.

Of course, all of these solutions are difficult to leverage on their own. This is why companies such as Belmont Green work with Acora as their design and implementation partner. With over 20 years’ of experience with Microsoft technologies within the financial sector, Acora is able to understand your requirements, and work with you to quickly and successfully leverage the latest of technology so that you too remain competitive in such a tough marketplace.

Reference: Cbi.org.uk/business-issues/financial-services

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